I booked myself, my Mother and Sister in for a 3 way celebration (late mother’s day pamper, a birthday, and a christmas present). The first thing I’d like to highlight is the service I received at first point of contact. I had lost my voucher and I e-mailed the retreat to ask if they could assist. I promptly received a reply within 12 hours. Upon arrival we were very efficiently taken care of at Valet (even though they had several cars lined up in front of us). At the reception of the Spa we were greeted by a very personable Lou Lou. All 3 of us enjoyed our massages. The overall service was delightful. Staff went above and beyond what was expected (namely Lou Lou).
From: Melanie C ……….@hotmail.com]Sent: Wednesday, 13 September 2017 8:03 PM
To: Dome Spa Retreat <firstname.lastname@example.org>
Subject: Re: Confirmation Sat Sept 9th Group booking
I just wanted to say an enormous thank you for your assistance organising my sister’s birthday group on Saturday.
Louarne truly went above and beyond to accommodate us and everyone had a fantastic time.
I have been online to do some reviews to promote how fantastic the service is so hopefully that reflects our great experience!
Many thanks again,