I booked myself, my Mother and Sister in for a 3 way celebration (late mother’s day pamper, a birthday, and a christmas present). The first thing I’d like to highlight is the service I received at first point of contact. I had lost my voucher and I e-mailed the retreat to ask if they could assist. I promptly received a reply within 12 hours. Upon arrival we were very efficiently taken care of at Valet (even though they had several cars lined up in front of us). At the reception of the Spa we were greeted by a very personable Lou Lou. All 3 of us enjoyed our massages. The overall service was delightful. Staff went above and beyond what was expected (namely Lou Lou).