FAQ’s

FAQ Operational Details

Appointments

Monday to Saturday: 9am – 6pm
Sunday : 10am – 3pm (10% surcharge applies on Sunday)
When open on Public Holidays a 10% surcharge applies. We will notify our clients of our Public Holiday Trading hours on our homepage from time to time.

We have a 24hr cancellation/change policy. A 50% charge will apply to any changes that occur within this time.
No shows are charged the full price of the treatment.

To get the best experience out of the Dome Spa Retreat, we recommend you arrive 15 minutes before your treatment. As a courtesy to all of our guests, we complete all treatments at their original end time.

FAQ The Marriott Hotel Brisbane

Hotel Facilities

Yes. As a guest of the Dome Spa Retreat you may use the spa, sauna and pool facilities of the Marriott Hotel.

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FAQ Spa Matters

General Spa Enquiries

Wear comfortable clothing, as you will be provided with a robe and slippers for your time at the spa.

We have a series of treatments that are suitable for pregnant guests. Please call the Dome Retreat to discuss a safe and relaxing treatment with a member of staff.

Not all our remedial massage therapists have provider numbers. Please request a therapist with provider numbers at time of booking.

We can customise your bookings to your group. We can arrange for luxurious treatments, delicious high tea and even spa gifts as a memory of the occasion. Please contact the Dome Retreat for more information.

We use Pevonia Botanica. It is an elite spa line that offers a harmonious balance of precious resources. It combines the purest botanical and marine elements to deliver visible results. It is organic and does not test of animals. We also use Skinceuticals, Medik 8, and Aroma Associates.

Our testimonials

We love hearing from our clients

"I just wanted to say an enormous thank you for your assistance organising my sister’s birthday group on Saturday. Louarne truly went above and beyond to accommodate us and everyone had a fantastic time. I have been online to do some reviews to promote how fantastic the service is so hopefully that reflects our great experience!"

"Friendly staff -amazing massage and facial. Thanks so much."

"I had an amazing experience and I felt spoiled by the staff. Fernanda was perfect and did one the best massage I have ever had."

"Absolutely the best facial I’ve ever had. Well worth every penny!"

"Having had the pleasure to travel the world and visit many spa retreats across it, The Dome Retreat is our little piece of World Class Heaven in Brisbane! Its friendly staff and relaxing atmosphere makes you feel right at home. The treatments have been outstanding every time. The Remedial massage has now become a favourite of ours. Any one looking for an escape from your busy life, to relax and rejuvenate, this is the place to go ! The Veronicas x x

"The treatment was the perfect mix of exfoliation and relaxation and the staff were professional, friendly and attentive – right down to the receptionist making sure I fixed my mascara smudges before I left. The Dome is luxurious without being pretentious and is definitely a place I will visit again in the Sunshine State."

"Yesterday I blogged about how to buy a beauty gift for another woman. I hinted at the ultimate beauty gift being one that includes a beauty experience; a chance for a bit of pampering. For me, any chance to share the pampering experience makes it all the better. Last weekend I was invited to do just that. The Brisbane Marriott Hotel asked if I’d like to come and experience the Dome Spa Retreat, stay overnight and enjoy my fill at their restaurant, Motion Bar & Grill.… and said I could bring a friend."

"The complete experience- lunch, relax by the pool and then “the best” massage with essential oils. A wonderful experience that I would recommend to anyone needing time out for themselves."

"Thankyou for a wonderful afternoon experience. I feel special again! The ladies here are lovely and take such special care to make sure you are feeling relaxed and comfortable as soon as you arrive. Thank you again to Christina who lavished me with the best mani and pedi I have ever had."

"A truly peaceful and tranquil experience. The body and soul feel rejuvenated. The Dome provides a very professional and personal experience."

"I absolutely adore the Dome Retreat! Having been to many day spas around the world, I can honestly say that Brisbane is blessed to have a spa of the quality of The Dome in it’s own backyard. Jess is amazing, her firm fluid technique ensures you drift away to a place of complete focus and relaxation for your full treatment. Try her hot stone massage! I will definitely be back."

"A successful girls spa day. I booked myself, my Mother and Sister in for a 3 way celebration (late mother’s day pamper, a birthday, and a Christmas present). The first thing I’d like to highlight is the service I received at first point of contact. I had lost my voucher and I e-mailed the retreat to ask if they could assist. I promptly received a reply within 12 hours. Upon arrival we were very efficiently taken care of at Valet (even though they had several cars lined up in front of us). At the reception of the Spa we were greeted by a very personable Lou Lou. All 3 of us enjoyed our massages. The overall service was delightful. Staff went above and beyond what was expected."

"Great staff, clean environment and friendly spa receptionists. Always enjoyable and they make you feel wonderful."

"Ka Po was fantastic. I had a massage and Pedi and they were both the best treat I have ever had. Very relaxing and calming. Thank you."

“Absolute heaven... I thoroughly enjoyed my spa treatments at Dome Spa. I had a private room, my body received the heavenly treatments (wrap, massage and facial) and felt wonderful afterwards. I took some recommended products home and am enjoying using them daily. An amazing day and one I hope to repeat again in the not too distant future. Highly recommend."

“Men made welcome in this outstanding Spa Retreat” I have used this facility for nearly 3 years, specifically for remedial massages. Being somewhat “senior” in years, the benefits of the remedial massage have been excellent. The welcome is great, the professionals providing the service are caring, helpful and make you feel completely at ease." 5 of 5 stars Reviewed 10 September 2014

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